Shipping and Returns Policy


1. Shipping

1.1 Shipping Times

Please note that all shipping times are estimates and may vary. We make every effort to ensure prompt delivery of your orders, but we depend on third-party shipping companies and cannot guarantee exact delivery dates.

1.2 Shipping Confirmation

Your order will only be shipped once payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

1.3 Special Orders and Customized Sizes

Special items ordered in customized sizes are tailored to your specific requirements and, therefore, cannot be returned. Please double-check the sizing information provided in the product description before placing your order.

2. Returns

2.1 Return Eligibility

We accept returns on products that meet the following conditions:

  • The item is unused and in its original condition.

  • The item is returned within 30 days of the delivery date.

  • The item is not a special order, customized size, or a final sale item.

  • The item must still contain labels and tags attached to them. The lack of those items will be considered a sign of the product being used and therefore not electable for return.

  • The item must contain no signs of having been washed, tailored, or modified in any way.

2.2 Final Sale Items

Certain items are marked as "Final Sale," indicating that they are not eligible for return or exchange. Please review product descriptions carefully before finalizing your purchase.

2.3 Return Process

If you meet the return eligibility criteria, please contact our customer support team to initiate the return process. You will receive further instructions on how to return your item.

2.4 Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team within 30 days of the delivery date. We will work with you to resolve the issue promptly.

2.5 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong item.

2.6 Inspection of Returned Items

We reserve the right to inspect all returned items for signs of use, damage, or washing. If we determine that an item has been used, damaged, or altered in any way, we may refuse the return and return the item to you at your expense.

2.7 Refund Processing

Refunds for eligible returns will be processed within [X] days of receiving the returned item and confirming its eligibility. The refund will be issued using the same payment method used for the original purchase.

2.8 Reporting Unauthorized Returns

In the event of unauthorized or inappropriate returns, we reserve the right to take appropriate action, including withholding refunds, suspending accounts, and reporting the incident to relevant authorities.

2.9 Abiding by This Policy

By making a purchase on our website, you acknowledge and agree to abide by this Shipping and Returns Policy. Customers found in violation of this policy may be subject to the associated consequences.

2.10 GDPR Compliance

We respect your privacy and adhere to the General Data Protection Regulation (GDPR) for users in the European Union. For details on how we handle your personal information, please refer to our Privacy Policy.

2.11 Right of Withdrawal

European consumers may have a "right of withdrawal" under the Consumer Rights Directive. This means they have the right to withdraw from the purchase agreement within a specific timeframe without providing a reason. Please note that this right does not apply to customized items, final sale items, or items that do not meet the eligibility criteria as stated in this policy.

2.12 Dispute Resolution

In accordance with European regulations, if you have a dispute or issue with our products or services, you may be eligible to use the European Online Dispute Resolution (ODR) platform to resolve it.

2.13 Applicable Law

This policy is governed by the laws of Portugal and is subject to European Union law.

2.14 Purchases from Outside of Europe

For customers making purchases from outside of Europe, please note the following:

  • We do not accept returns unless the product is determined to be faulty, damaged, or incorrect due to our error.

  • If you believe you have received a faulty, damaged, or incorrect product, please contact our customer support team within 30 days of the delivery date.

2.15 Final Say in Return Disputes

Please be aware that Arrabal Tangowear has the final discretion in all return-related matters, including returns, reimbursements, or the issuance of coupons. We will carefully assess each dispute, consider all relevant information, and make determinations based on our policies and guidelines.